Reporting a Bug

If you encounter an issue that is not listed above or have additional details to provide on a known issue, please report it to our Support Team. Follow these steps to report a bug

1. Email Support:

   • Send an email to support@blackwirelabs.com with the subject line "Bug Report."

2. Include Details:

   • Provide detailed information about the issue, including steps to reproduce, screenshots, and any error messages you may have encountered.

3. Version Information:

   • Include details about your operating system, browser, or any relevant software versions.

Our team will review your bug report and work towards a resolution. We appreciate your patience and contribution to improving Blackwire. If you believe the bug to be a security issue please follow our responsible disclosure policy here.

Status Updates

Check this page regularly for status updates on known issues. We will provide information on investigations, fixes, and improvements as they progress.

Thank you for your understanding and collaboration as we work to address these issues and enhance your Blackwire experience.